Marks down right side of paper every inch

[Cait780]

Hello,
This Laserjet Pro M118dw is a new printer purchased less than a month ago and today marks began appearing on the right side of printed pages, every inch or so. It seems to go away for a few pages if I open the top of the printer and close it, I've attached a scanned image of a page I printed with the issue, I opened the top of the printer and closed it and reprinted the same page without any issues.
I wonder if this is an issue with the supplies getting low in the introductory toner (I've ordered a replacement but it hasn't arrived yet so I'm not able to check that), or if this is a larger issue I should be concerned about.

Thank you.

[Jay_G24 · Accepted solution]

Hi @Cait780,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Cait780]

Hi @Jay_G24,

Thank you for your suggestions, the problem only lasted for about a day and I haven't experienced any print quality issues since. If the problem starts again I'll refer to your suggestions.

Thank you!

[Jay_G24]

sounds good.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!