Message to replace cartridge

[Zoey0224]

I have a hp office jet pro 8600.error message

One or more cartridges appear to be damaged.  Remove item and replace cartridge.

i removed all cartridges, cleaned the contacts and put in new cartridges 

Error message continues.

cut off printer and unplugged for over 60 sec

error message continues and printer stuck

[Max3Aj]

Hi @Zoey0224, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since you've already replaced the cartridges, cleaned the contacts, and performed a power reset, try the following additional troubleshooting steps:

1. Check for Firmware Updates

• If possible, update the printer’s firmware via the HP website.

Hard Reset the Printer

1. Turn the printer ON and disconnect the power cord while it's still powered on.
2. Unplug the power cord from the wall outlet.
3. Wait 2-3 minutes to allow the internal memory to reset.
4. Plug the power cord back in and turn the printer ON.
5. Check if the error persists.

Inspect Cartridge and Contact Pins

• Cartridges: Ensure you’re using genuine HP ink cartridges (non-HP or refilled cartridges can trigger this error).
• Contact Pins: Inside the printer, where the cartridges connect, check for bent or broken gold-colored contact pins. If bent, carefully realign them with a small tool.
• Ink Levels: Even new cartridges can be defective. If possible, try a different set of cartridges.

Bypass the Error with the Printer’s Menu

1. Enter Support Mode:
   • Turn OFF the printer.
   • Hold "Back" (↩) + "Home" + "Help" buttons together.
   • While holding the buttons, turn the printer ON.
   • Continue holding for about 10 seconds until the support menu appears.
2. Select Reset Menu > Choose Partial Reset.
3. If the issue persists, repeat and select Semi-Full Reset (this will reset network settings as well).
    

• If the error remains even after replacing cartridges, the printhead might be defective.
• Try removing the printhead and gently cleaning it with a lint-free cloth and distilled water.
• If cleaning doesn't help, you might need a replacement printhead.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support