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Level 2
20 17 1 2
Message 1 of 7
154
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Misaligned Shadow Ghost Black printing HP60 and 901 ink, a possible Manufacturing cause (photos)

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I would like someone in Ink Cartridge Manufacturing to see this Quality Escape:

HP 60  New on Right,  Old on left. Notice new ink jet is different shorter length maybe forward position:

 

P1030283.JPG

HP 901 New Ink on Right, Old on left.  inkjet also forward and shorter length compared to old ink:P1030287.JPG

6 REPLIES 6
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Author
Level 2
20 17 1 2
Message 2 of 7
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Is there an Email  for a person who would be concerned with Quality @HP Ink?  

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HP Support Agent
HP Support Agent
14,404 14,397 945 1,120
Message 3 of 7
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@jdre1, Welcome to the HP Support Community!

 

  • For better assistance, what model printer are you using?
  • Are you using a Win PC or a MAC?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
  • Try making a standalone copy in black and color to check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

Keep me posted.

 

KUMAR0307
I am an HP Employee

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Author
Level 2
20 17 1 2
Message 4 of 7
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Photosmart C4680  (Black Ink 60 )and OfficeJet J4550 (Black Ink 901).    Pc Windows 7 and XP both do this.   Adobe Reader documents show it, and the Windows Printer Test Page.   Webpages may or may not show this, no pattern.   Standalone scan worked OK the one time I tried on each printer with New ink.   I replaced new (Malaysia  Exp. 2022) ink with Expired 2019 ink and restored functionality to both printers.   Replacing the Color 60 along with the Black 60 did not help.  Repeated realigns did not help.   You can see the alignment page is offset more with the new ink, I still have the examples and can post photos if needed.

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HP Support Agent
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Message 5 of 7
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@jdre1

 

Thank you for the response. If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Author
Level 2
20 17 1 2
Message 6 of 7
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What I could use is a contact in HP Ink mfg. to send this information to.   So they can check this out.  The next time I need ink I want to buy it from HP or Staples and have it work.  I am not the only person on forum with this problem and it affected 2 different printers and cartridge types for me.

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HP Support Agent
HP Support Agent
14,404 14,397 945 1,120
Message 7 of 7
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@jdre1

 

You will have to contact the technical support team for info on the same.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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