Missing Ink Cartridges

[elizabeth1570]

Over a month ago, I mailed out my empty ink cartridges and have yet to receive any new ones. I have mailed out my empty cartridges before in the past and have received them in the mail within a few weeks and and when I check my account to see the status of the ink shipping, it says that it cannot be found. Who do I contact about getting shipped new ink cartridges?

[Kuroi_Kenshi · Accepted solution]

Hi @elizabeth1570,

Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Take care and have a great day ahead! 

Best Regards,