Missing Setup Cartridges

[Tron-Jockey]

Just purchased a new OfficeJet Pro 7740 printer from Staples here in Easton, Md. It was an open box special and included everything except the setup cartridges. The "Use Setup Cartridges" message appears to be frozen. Pressing the return key four times does nothing. Can't seem to perform an OOBE reset. 

[Sneha_01]

Hi @Tron-Jockey 

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Tron-Jockey]

I'm afraid it's too late. The printer appears to be bricked, I've returned it to Staples. Thanks for your quick response.