Missing ink cartridges

[Prutz]

Hp Envy 4520 printer replaced ink cartridges now getting error message "cartridges appear to be missing.  If cartridges are installed,  check that plastic tape covering ink nozzles has been removed."  The tape is removed.  Unplugged the printer.  Waited 10 mins plugged in powered on.  Removed cartridges.   Reinserted.  Still receiving  error message.  Did this several times for many days.  I even reinstalled the old cartridges because they weren't empty.  In fact I received the error message with old cartridges which I took out because of forgot to remove the tape.  So after receiving the error message I replaced ink with new cartridges and still receiving error message.  What else can I do?

[Jay_G24]

@Prutz,

Welcome to the HP Support Community. 

I'd like to help!

I understand you are facing cartridge error.

If you have already performed the steps from the document Ink cartridge errorsand the issue persists, it could be a hardware failure.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes.

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