• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-16-2025 11:19 PM

HP Recommended

Today a message suddenly popped up on my printer screen with the title "Missing or Failed Printhead" -- "The printhead appears to be missing, not detected, or incorrectly installed Error code 0xc19a0023". I have followed the steps shown in this video https://www.youtube.com/watch?v=AVGLCEWzbRA, except for opening the board on the back of the printhead (because I don't have a proper screwdriver for now). I also tried everything I could do for now from looking up different sources, like resetting the printer, restoring the printer, and checking for updates (it's already the newest version). I also tried scanning with the printer, it worked. So I guess it's not a printer issue. I will probably order the screwdriver and try to clean the printhead by myself, otherwise, I don't know what to do now. Also, my ink cartridges are low in volume, I'm not sure if that can be a cause for this error message, too, but I don't want to spend over $100 and still can't fix the problem. I wonder if someone else had this problem before and can give me some advice. Thanks!!

Category:
1 REPLY 1

‎02-20-2025 07:11 AM

HP Recommended

Hi @lalala345 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 

 

The video has shared pretty much what is required to resolve the issue.

 

With HP we do not ask to customer's to remove the board on the printhead, you may try at your own risk as compared to trying a new cartridge.

 

Update the firmware on an HP printer


HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.