Missing set up cartridge for HP 7858

[dwo1234]

The set up printer cartridges were missing from the box.  I understand there is a way to perform a OOBE reset on the printer to eliminate this error message.  I have purchased replacement cartridges but currently cannot get around this error message.

[Nal_NR · Accepted solution]

Hi @dwo1234 ,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[dwo1234]

Yes

[Nal_NR]

Hi @dwo1234 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!