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‎07-04-2022 10:08 AM

HP Recommended
Product: HP DeskJet Plus Ink Advantage 6075 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

After moving to UK, I replaced cartridges compatible with printer. Earlier it was HP 683, but now HP 653. Installing 653 gives "Incompatible Cartridge" Error. Spoke 3 times with HP customer support and twice they did "Region Reset". Still I see same error. Today representative said "Region reset works 95% times, and may not work few times. Go for new printer in UK or get ink from India". 

I mean is this true? Region reset is not 100%? Then we are bounded by GEO wrt HP Printers? 

 

Any quick help is appreciated !!

 

Thanks

Malty

Category:
4 REPLIES 4

‎07-05-2022 01:52 PM

HP Recommended

@MaltyK

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-05-2022 02:50 PM

HP Recommended

Hi

 

Already Region Reset was done 3 times by HP Tech support and it didnt work, still Printer displayed "Incompatible cartridge", putting back original cartridge, it doesn't show Error, as per me "Regioning didnt work". 

 

Now HP Tech support says, Regioning reset works sometimes only and this case it didnt work, purchase new printer in UK.

 

Do you agree or if you have any better solution let me know !!

 

Cheers

Malty

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‎07-09-2022 10:08 AM

HP Recommended

@MaltyK

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support for further assistance on this.

They might have multiple options to help you with this.

  1. Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
  2. Select the country.
  3. You will find the phone numbers below the product details.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎07-13-2022 02:06 AM

HP Recommended

Hello

 

As per HP tech support, after multiple interactions, they say "Region reset didn't work so upgrade to UK specific model". 

 

If you have any options then please let me know !!

 

Cheers

Malty

Was this reply helpful? Yes No
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