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‎03-02-2022 03:00 PM

HP Recommended
Product: HP OfficeJet Pro 6975 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

1. My printer will not print blue/cyan ink, even after running a "level 3" cleaning. No blue/cyan makes it onto the paper, but according to the HP Smart app, blue/cyan ink cartridges are still depleting, as if it WERE making it onto paper.

 

2. There is a large deposit of ink inside the bottom of the printer (appears to be mostly black in color) below where the thing that holds the ink cartridges rests, but I have gotten no error messages from either the printer or the HP Smart app.

Category:
1 REPLY 1

‎03-09-2022 04:37 AM

HP Recommended

@William1652

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Regarding the leaking ink cartridge, this document should help you: https://support.hp.com/in-en/document/c06432228

 

Do you've another cyan cartridge to try?

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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