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‎09-04-2024 05:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My 131A cartridge is printing black lines horizontally across the page. The cartridge is 70% full and is making noises that I never heard in the past. I believe this cartridge is defective. How do I get an exchange for this store-bought item?

Category:
1 REPLY 1

‎09-07-2024 10:46 AM

HP Recommended

Hi @PFC1977,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with printing.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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