My 6962 OfficeJet will no longer print in Cyan

[Caseyt2]

After several years producing excellent prints my HP 6962 no longer seems to recognize the Cyan cartridge (#902). I've run the gamut of aligning, cleaning the printer heads, etc., but nothing seems to help.  I've read elsewhere that HP has a replacement cartridge group, 910, that should work, but I'm reluctant to spend additional $$ if this isn't going to resolve the issue.  Can anyone offer any helpful solutions, or should I scrap the machine and look for another one that might do a better job in the long run?

[Betty0610]

@Caseyt2

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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