• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-14-2025 11:22 AM

HP Recommended
Operating System: Chrome OS

My 9020 Jet Pro printer says there is a damaged or missing ink cartridge.  I've replaced all of the cartridges with new ones.  It has not solved the problem.  It says it may be a damaged printer head.   Is there support for this model? I can't find the 9020 model to order a new printer head.  

Tags (1)
Reply
1 REPLY 1

‎04-15-2025 11:37 AM

HP Recommended

Hi @KamiatMoxie 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP OfficeJet Pro 9020 is experiencing a printhead issue, even after replacing the cartridges. This can happen if the printhead is damaged or not properly installed. 

 

Here's how you can address this problem:

1. Check Cartridge Installation

  • Ensure all cartridges are securely installed in their slots.
  • Remove each cartridge, inspect for any protective tape or debris, and reinsert them firmly.

2. Clean the Printhead

  • If the printhead is removable, you can clean it manually:
    • Turn off the printer and unplug it.
    • Open the cartridge access door and locate the printhead latch.
    • Remove the printhead and gently clean the electrical contacts with a lint-free cloth slightly dampened with distilled water.
    • Allow it to dry completely before reinstalling.

3. Reset the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 2-3 minutes, then plug it back in and turn it on. This can clear temporary errors.

4. Replace the Printhead

  • If the printhead is damaged, it may need to be replaced. HP provides replacement printheads for the OfficeJet Pro 9020 series. 
    You can order a new printhead assembly from the HP Parts Store or contact HP phone support for assistance.

5. Update Printer Firmware

 

Let me know how these steps work for you or if you need further assistance! 🌟

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.