My Envy 5052 only prints blank pages, I have run the cleaning several time and replaced ink

[azleeaz]

My Envy 5052 only prints blank pages, I have run the cleaning several time and replaced ink cartridges

[Raj_05]

Hi @azleeaz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When your HP Envy 5052 printer is only printing blank pages despite running the cleaning process multiple times and replacing the ink cartridges, it suggests there could be a few potential issues. Here are some steps to help troubleshoot and resolve this problem.

Check Ink Levels and Cartridges:

• Ensure that the new ink cartridges are properly installed and that they are genuine HP cartridges.
• Verify that the protective tape on the new cartridges has been removed.
• Check the ink levels from the printer’s control panel or the HP Smart app to confirm they are not empty.

Printhead Cleaning:

• Perform a deeper printhead cleaning from the printer’s control panel or the HP Smart app.
• This process might take a few cycles to clear any clogs.

Printhead Alignment:

• Ensure that the printhead is correctly aligned. This can be done from the printer’s control panel or the HP Smart app.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds, then plug it back in and turn it on.

Update Printer Firmware:

• Check for and install any available firmware updates for your printer. This can usually be done through the HP Smart app or the HP website.

Check Printer Settings:

• Ensure that the print settings are correctly configured. Verify that you are using the correct paper size and type settings for your print job.

Run Diagnostics:

• Use the HP Print and Scan Doctor tool to run diagnostics on your printer. This tool can help identify and fix common printing and scanning problems.

Reinstall Printer Drivers:

• Uninstall the current printer drivers and software from your computer.
• Download and install the latest drivers and software from the HP website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support