My HP 110 Photosmart Printer is Not Printing Color

[Ed19541]

My printer carriage stopped moving back and forth.  I followed troubleshooting help to correct that issue, but not I am unable to print in color.  The color ink cartridge is new and has been correctly calibrated.  Thank you.

[sandytechy20]

@Ed19541

Welcome to the HP support community.

Provide the complete printer model number or the product number.

Here is the link to find the product number:- Click here

Are you getting any error messages?

Did you make a copy and check how it prints?

Reply with the requested information for more assistance.

[Ed19541]

The printer is an HP Photosmart.  The product # is CN731A   The model number is D110a.  It uses HP60 print cartridges.

I did not receive any error messages.  The cartridges are calibrated correctly.   I tried to copy a page that had both black and color and only the black text was copied.

Thank you.

[Ed19541]

Can I expect any help with this?  Thank you.

[sandytechy20]

@Ed19541

Printhead could be clogged. Follow these steps to run an automated tool to clean the printhead.

1. Load plain white paper in the input tray.

2. Touch the button () next to the Setup icon () in the lower-left corner of the control panel.

3. Touch the Right Arrow button () to select Tools, and then touch OK.

4. Touch the Right Arrow button () to select Clean Printhead, and then touch OK. The printer starts the cleaning process.

   NOTE: 

   Mechanical noises during the cleaning process are normal. A test page prints when the cleaning process finishes.

5. Review the print quality on the printhead test page. If the print quality is still unacceptable, follow the instructions to run the Intermediate cleaning and the Prime cleaning, if necessary.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.