My HP 5510 printer screen is stuck on the message " Genuine HP cartridges installed"

[safebet]

Please can you help me, my HP photsmart 5510 screen is stuck on the message ' Genuine HP ink installed' when you press ok nothing happens and it stays on the message, how do i overcome this problem ?

[KrazyToad]

@safebet

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the Firmware is updated. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted 

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