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‎08-02-2023 08:48 AM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

When I change my ink cartridge it will not recognize it.  I have tried two brand new cartridges?

Category:
1 person had the same question
1 REPLY 1

‎08-05-2023 09:25 AM

HP Recommended

Hi @SJBlazer123

 

Welcome to the HP Support Community. 

 

As you have already tried two brand new cartridges, this could be a hardware issue with the unit or cartridges and may need repair. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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