My HP 6958 Printer does not print blue or green

[reel1111]

I cannot get the blue ink to print even after numerous head cleaning events...and new cartridges..

[Jay_G24]

Hi @reel1111,

I'd like to help!

I understand the printer will not print blue or green.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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