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‎04-21-2025 05:01 PM

HP Recommended
Operating System: Microsoft Windows 11

My HP 7740 is stuck on the right side and unable to move, self and/or manual.  The screen is saying that something (paper etc.) is stuck. I can not find any paper around to suggest that is the problem. I cannot move the cartridge (manual)  to see if there is a blockage somewhere.

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1 REPLY 1

‎04-21-2025 05:06 PM

HP Recommended

did you have the printer unplugged before you tried to move the printhead? You could try pulling the power cord and trying to move the head but it but if the printhead is locked to the service station you will not be able to do that either.

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