My HP DeskJet 4155e does not print black at all, even with a new cartdrige

[Dibou]

I'm an Instant Ink user.

I came back from holiday and wanted to print something: there was no black printing, only color. It was not a poor printing, but no black printing at all, even when making a photocopy with no involvement of a computer.

When launching a print test, same result : no black (at all).

I cleaned the print heads. No change.

I replaced both cartridges (with the Instant Ink ones I had in stock. The ones in the printer were still the ones from it original packaging): still no change (and I did remove the protecting cello tape before installing them).

Even the sheet printed for the alignment procedure was free of any black printing (I wonder how the printer got able to adjust any kind of alignment in such conditions).

Yet, diagnostics say everything is okay.

Ink levels are at the maximum for both cartridges (It's not a surprise, I just installed them).

I turned off and on the printed several times. Even unplugged it to be sure it was wholly reset...

Nothing better.

The fact is that the printer acts as if it did no want to print anything with the black cartridge, even with a brand new one (and these cartridges include the print head).

What's going on? 

[Nal_NR]

Hi @Dibou,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Update the firmware. Click here

If you have performed all the steps from this document and still having issues, I would need a few details to look into this issue. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Dibou]

Firmware is up to date and I already performed all the procedures mentioned on the document you provided.

I responded to your private message.

Regards

[Nal_NR · Accepted solution]

Hi @Dibou,

Thanks for sharing the details. I have shipped the black ink cartridge and that will reach you in 5-7 business days.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Dibou]

Thank you for sending a new cartridge 

I hope it will resolve the problem. I’ll tell it to you as soon as  I receive and try it, hopefully soon.

[Nal_NR]

Hi @Dibou 

Sure! appreciate it. Will connect with you in 48-72 hrs.

Take care

[Dibou]

Hello

The new cartridge works correctly.

Thank you