My HP Deskjet 4155e is printing yellow where it should be printing green

[BennyQ]

My HP 4155e is printing yellow instead of green.  I replaced the tri color cartridge and still not printing correctly

[Raj_05]

Hi @BennyQ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 4155e printer is printing yellow instead of green, it is likely an issue with the printer's color settings or the ink cartridges. Here are some troubleshooting steps you can follow to try and resolve the problem.

• Check ink levels: Ensure that the green ink cartridge has enough ink. If it's low or empty, replace it with a new one.
• Verify printer settings: Double-check the printer settings on your computer or device. Sometimes, incorrect color settings can cause unexpected color outputs. Make sure that the color settings are set to the default or standard color profile.
• Print a test page: Print a test page from your printer to see if the issue persists. Most printers have a test page option accessible from the printer's control panel. Refer to your printer's manual for instructions on how to print a test page.
• Clean the printhead: The printhead may be clogged, which can affect color output. You can clean the printhead using the printer's software utility or through the printer's control panel (if available). Again, refer to the printer's manual for specific instructions on how to clean the printhead.
• Align the printhead: Misalignment of the printhead can cause color mixing issues. The printer should have an option to align the printhead, usually accessible from the printer's control panel or software utility.
• Update printer drivers: Ensure that you have the latest printer drivers installed on your computer or device. Outdated drivers can sometimes cause printing problems.
• Check for firmware updates: Visit the HP support website and check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve issues.
• Perform a hard reset: Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer on and check if the issue persists.
• Test with different documents: Try printing different documents or images to see if the issue is specific to a particular file.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support