My HP ENVY 5055 printer will not print the alignment page correctly

[GOBRANDON]

HP ENVY 5055 won't print the alignment page correctly after new ink cartridges installed

[A_Gayathri]

Hi @GOBRANDON,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 5055 isn’t printing the alignment page correctly after installing new ink cartridges, here are a few steps you can try:

Check the Cartridges:

• Ensure that the ink cartridges are installed correctly and are seated properly.
• Remove the cartridges and check for any protective tape or packaging that might still be on them.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the cartridges and clean the metal contacts on the cartridges and inside the printer with a soft, lint-free cloth.
• Be careful not to touch the nozzles or any electrical components.

Check for Paper Jams:

• Open the printer and check for any paper jams or obstructions that could affect the printing process.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure that your printer's firmware is up-to-date. You can check for updates through the HP Smart app or on the HP website.

Align Cartridges Manually:

• If the alignment page still doesn’t print correctly, you might be able to perform a manual alignment through the printer’s settings. You can access this through the printer’s control panel or the HP Smart app.

Perform a Printer Reset:

• Try resetting your printer to its factory settings. This can sometimes resolve issues with alignment and printing. Check your printer’s manual for instructions on how to perform a factory reset.

Print a Test Page:

• Print a test page to check if the issue is with the alignment or if there’s a more general printing problem.

Refer to this document: HP ENVY 5055 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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