My HP ENVY 7858 prints nothing but blank sheets

[Rick2064]

My HP ENVY 7858 All-In-One Printer prints nothing but blank sheets of paper!  I have tried Cleaning the Cartridges.  I have tried Re-Aligning the Cartridges.  How do I fix this?  Please help.  

[Sneha_01]

Hi @Rick2064 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Solution one: Check estimated ink levels, and then replace any low or empty cartridge

• Step one: Check estimated ink levels
• Step two: Replace any low or empty cartridges
• Step two: Replace any low or empty cartridges

Solution two: Clean the cartridges using an automated tool

• Follow these steps to run an automated tool to clean the cartridges.:
  • You might need to clean the cartridges several times for optimal print quality.
• On the printer control panel, press Setup.
• Press 6 to select Tools, and then press 1 to select Clean Print Cartridge. The printer cleans the cartridges and then prints a test page:
  • To avoid issues that require cleaning, always turn the printer off with the Power button.
• If these steps resolved the issue, you do not need to continue troubleshooting.
• If the issue persists, continue to the next solution.

Solution three: Replace the problem cartridge

Solution four: Service the printer

• If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies.

You can find the detailed troubleshooting on this page for each step: https://support.hp.com/in-en/document/c01314000

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support