My HP ENVY Photo 6200 All-in-One has vertical streaks when printing black

[capol454]

My HP ENVY Photo 6200 All-in-One has bad vertical streaks when printing black.

I've tried 3x cleaning the cartridges / heads (ie. a level three clean) and it improved slightly, but is definitely still streaking badly.

Bit of a frustrating situation.

I've had this printer replaced already once due to the incompatible smart ink cartridge issue.

Received a refurbished printer that wasn't in as good condition as the brand new one it replaced.

And now I have this issue and I can't find a way to contact HP support directly since the website appears to be designed to encourage customers with problems to "self support".

The amount of time spent to achieve a simple outcome ie. print reliably!  Hardly worth it.

[KrazyToad]

@capol454

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[KrazyToad]

I have escalated your case and a Case Manager will reach out to you soon

Thank you