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- HP Community
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- Printer Ink Cartridges & Print Quality
- My HP ENVY Photo 7855 will not print color
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12-15-2020 09:16 AM
- My HP ENVY Photo 7855 will not print color. It only prints a block of black. It use to print both color and black but now all of a sudden, no color ink at all. I have HP Instant Ink cartridges installed. Both cartridges are full. This is most frustrating! I have looked through the community posts and have done everything that was suggested except put in new cartridges. What is going on with my printer? I am trying to print pictures for Christmas gifts.
Solved! Go to Solution.
Accepted Solutions
12-18-2020 08:27 AM
Hi @LIBS65,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
12-18-2020 08:27 AM
Hi @LIBS65,
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
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