My HP ENVY Photo 7858 printer is printing half lines.

[Diannexxx]

When printing, I am getting a half line in the middle of the page and another one near the bottom.  Ink cartridge levels are showing ok. Tried cleaning and aligning cartridges, but did not solve the problem.

[Jay_G24]

Hi @Diannexxx,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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