My HP Envy 5000 won't print in colour despite loading new cartridge

[Kentmaid]

I've loaded new cartridges and the printer won't seem to print in colour for some reason.

[Jay_G24]

Hi @Kentmaid,

I understand you are unable to print in color.

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools.

4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[Glenna13]

Hi.  My printer would not print blues nor greens.  After replacing cartridges.....we noticed that to the far right of the cartridges....the ink tubes had leaked.....  I hope this isn't your dilemna.

[sandytechy20]

@Glenna13

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here