My HP Envy 5055 won't print. It says one or more cartridges has a problem

[Chris1107]

My HP Envy 5055 won't print.  The error message says one or more cartridges has a problem.  I've already replaced the cartridges and wiped the surfaces but the error message remains

[A_Gayathri]

Hi @Chris1107,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 5055 is still showing a cartridge error message even after replacing the cartridges and cleaning the surfaces, you can try the following steps to troubleshoot the issue:
 

• Check Cartridge Installation: Ensure that the cartridges are correctly installed. Remove and reinsert them, making sure they click into place securely.
• Clean Cartridge Contacts: Turn off the printer and unplug it. Remove the cartridges and gently clean the metal contacts on both the cartridges and the printer using a soft, lint-free cloth lightly moistened with distilled water. Allow everything to dry completely before reinserting the cartridges.
• Check for Cartridge Compatibility: Confirm that the cartridges you're using are compatible with the HP ENVY 5055. Sometimes using non-HP or refilled cartridges can cause issues.
• Update Printer Firmware: Ensure that your printer's firmware is up-to-date. Sometimes, firmware updates can resolve cartridge-related issues. You can check for updates via the HP Smart app or HP's website. Update the firmware on an HP printer
• Reset Printer: Perform a reset of your printer. Turn it off, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.
• Inspect Cartridges for Damage: Check the cartridges for any physical damage. Even new cartridges can sometimes be defective.
• Check for Printer Errors: Look at the printer's display or HP Smart app for any additional error codes or messages that might give more context to the problem.
   

Refer to this document: HP ENVY 5055 All-in-One Printer  User manual 

I hope this helps. 

Take care and have a good day.

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