My HP Envy 5530 printer is only printing in black ink even though I have a color cartridge installed

[LaurieZ1]

My HP Envy 5530 printer is only printing in black. I have a new color cartridge installed.

[Nal_NR]

Hi @LaurieZ1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when your printer won’t print in color, especially after installing a new cartridge. Let’s go through a few steps to troubleshoot the issue and get your printer working properly again.

• Have you checked the printer settings to ensure color printing is enabled?
• Does the printer display any error messages related to ink or cartridges?
• Have you tried running a test page or print head cleaning to check if the color ink is flowing correctly?

Let's try these steps. 

Check Printer Settings:

• Open the print dialog on your computer and ensure the “Print in Grayscale” or “Black & White” option is not selected.
• Go to Printer Preferences and set the print mode to "Color."

Run a Printhead Cleaning:

• On the printer control panel, navigate to Setup > Tools > Clean Printhead, and follow the on-screen instructions.
• Print a test page to see if colors start appearing.

Reinstall the Cartridge Properly:

• Remove the color cartridge and reinstall it, ensuring it clicks into place securely.
• Check if the protective plastic strip was fully removed from the new cartridge.

Update or Reinstall Printer Drivers:

• Visit the HP website to download and install the latest drivers for your printer.
• If the issue persists, remove the printer from your system and reinstall it using the HP Smart app or the driver installation package.

Check Ink Levels and Cartridge Authenticity:

• Print a diagnostic page from Setup > Reports > Print Quality Report to check ink levels.
• Ensure you're using genuine HP cartridges, as non-HP or refilled cartridges might not function properly.

You may also refer to the below documents for more information. 

Print quality issues.

Color or black ink not printing

Hope this helps! Keep me posted for further assistance

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