My HP-Envy 5540 is only printing headings, no text.

[JE-AUS]

Recently my 5540 printer has started only printing headings, no text (and only in blue).

I have installed latest updates but the issue remains.

HP ENVY 5540 series:

Status: Idle
Print Server: Local
Driver Version: 2.0
Default: Yes
System Printer Sharing: Yes
Shared: Yes
URI: ippusb://ENVY%205540%20Printer%202._ipp._tcp.local./?uuid=1c852a4d-b800-1f08-abcd-40b034b9ecc6
PPD: HP ENVY 5540 series-AirPrint
PPD File Version: 2.0
PostScript Version: (3010.000) 0
CUPS Version: 2.3.1 (cups-483.6)
Scanning support: Yes
Scanning app: /Library/Image Capture/Devices/HP Scanner 3.app
Scanning app (bundleID path): -
Scanning app version: 4.18.1
Scanner UUID: 00005448-3732-4632-5431-474A30363731
Printer Commands: none
AirPrint Version: 1.4
URF Version: 1.4
Scanner Version: 2.5
Printer Firmware Version: NBP1CN1741AR:NBP1CN1741AR
Added: Sunday, 17 November 2019 at 10:02:43 am Australian Eastern Daylight Time
CUPS filters:
image/jpeg: processed in printer
image/urf: processed in printer
Fax support: No
PDEs:

[Kumar0307]

@JE-AUS, Welcome to the HP Support Community!

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Try making a standalone copy of a document and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Make sure the printer firmware is up to date

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Perform the steps from - Fixing Poor Print Quality

Check the ink levels, clean the ink cartridges, and print a print quality page to check the result.

Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JE-AUS]

OK , printer is updated.

Mac is up to date.

I have tried various documents ( from Word, emails, PDFs) with the same issue

The only success I seem to have is from a site (Dinnerly.com.au) from which I print meal recipes.

I even tried printing your response and this was the result.

[Kumar0307]

@JE-AUS

Did you try the steps from - Fixing Poor Print Quality

Check the ink levels, clean the ink cartridges up to 2 times, and print a print quality page to check the result?

Keep me posted.

[JE-AUS]

Have tried your suggestions with no progress.

Eventually reset to default settings but still no good.

see attached two items. 1) screen shot of document

                                               2) what printed

It seems that any black print is being printed white, if that is possible.

[Kumar0307]

@JE-AUS

Have you tried using an alternate black ink cartridge?

Also, did you try making a copy in black and color from the scanner glass to check the result?

Keep me posted.