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‎10-22-2023 04:01 AM

HP Recommended

My HP Envy 5546 All-In-One Printer refuses to print.
The error message says “ink cartridges problem. remove and reinstall the indicated ink cartridge, making sure it is correctly installed, then touch OK”. I have done this, gone through diagnostics, updated software checked Mac OS is up to date and followed the chat bots instructions regarding cleaning contacts but nothing suggested seems to work. 

I have also checked and it says sufficient ink is in the cartridges.

Category:
1 REPLY 1

‎10-24-2023 11:28 AM

HP Recommended

Hi @Skinner14,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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