My HP Inkjet 1050 J410 All in One Printer Will Not Print In Black Only Color

[Brithetechyguy]

So I am attempting to fix a customer's HP Inkjet 1050 J410 All in One Printer it will only print in color and not black and white. I have attempted to fix this issue by the following methods:

1.) Uninstalled and reinstalled using the drivers on the HP Support website 

2.) Changed the windows settings (Windows 10 Ver 20H2)  to print in black and white 

3.) Changed from Print to Spooler to print directly to the printer

4.) Ran Print and Scan Doctor

5.) Attempted to print from 3 different PC's 

The confusing thing is when I print a test page the outcome is the full spectrum of colors including black so it appears to be an issue when printing from an application like MS Word or the internet but not when inside the printer's software.

Could this be a windows 10 issue? I haven't tried to print from windows 8 or below.

[Echo_Lake]

@Brithetechyguy

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP printer does not print black. To provide an accurate resolution, I need a few more details:

• Are you able to make copies from the printer? 

Check the print settings to make sure they are appropriate for your print job.

1. In the software application, you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Brithetechyguy]

Thanks for your assistance I figured out that this is a Windows 10 issue and the customer was previously using windows 7 and so when they upgraded to windows 10 black and white will not function correctly.

[Echo_Lake]

@Brithetechyguy

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.