My HP Inkjet pro 8710 won't print in color

[JYD53]

Printer will not print in color after installing new cartridges

[Kuroi_Kenshi]

Hi @JYD53,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation:

• Ensure the color ink cartridges are properly installed and secure in their designated slots. Re-seat them if necessary.

Use Genuine HP Cartridges:

• Confirm that you are using genuine HP ink cartridges. Non-HP or refilled cartridges may not function correctly and can cause printing issues.

Check Print Settings:

• Verify that the print settings on your computer are configured to print in color:
  • Go to "Printer Properties" or "Print Preferences."
  • Ensure that the "Color" option is selected instead of "Grayscale" or "Black & White."

Run a Printhead Cleaning:

• Use the printer control panel to perform a printhead cleaning:
  • Tap the settings icon, navigate to "Printer Maintenance," and select "Clean Printhead."

Update Printer Firmware:

• Ensure your printer's firmware is up to date, as updates can resolve print quality issues. Check for updates on the HP website.

Print a Diagnostic Page:

• Print a Print Quality Diagnostic Page to check for any anomalies in color printing:
  • Load plain paper, go to the printer's settings, select "Reports," then "Print Quality Report."

Check Ink Levels:

• Ensure all color cartridges have sufficient ink. Low ink levels can affect color printing performance.

Recalibrate Printer:

• Run the calibration process from the printer menu to realign the printheads if necessary.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,