My HP Office jet 4650 is putting black lines down the paper when I'm photocopying

[ClaireS02]

My Office jet 4650 is putting black lines on the paper when using the photocopying function.

[Raj_05]

Hi @ClaireS02,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The black lines on your photocopies from the HP OfficeJet 4650 are typically caused by one of the following issues.

• Dirt or Ink on the Scanner Glass: If there's dirt, ink, or residue on the scanner glass, it can cause black lines on your photocopies. Clean the scanner glass and the white bar next to it using a soft, lint-free cloth lightly dampened with water. Make sure to dry it completely after cleaning.
• Dirty or Damaged Scanner or Printer Rollers: If the rollers inside the printer are dirty, they can cause issues with paper handling, potentially leading to black lines. Clean the rollers inside the printer carefully with a lint-free cloth.
• Worn or Damaged Ink Cartridges: Sometimes, worn-out or damaged ink cartridges can cause streaks or lines. Check the condition of your ink cartridges. If they’re running low or clogged, replace or clean them as needed.
• Printhead Issues: The printhead might be clogged, leading to uneven ink distribution. Try running a printhead cleaning cycle through the printer’s maintenance options.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support