My HP OfficeJet 4650 prints only part of the page, not the whole length.

[Betseyh]

I was trying to print an attachment to my email. The first time my printer printed 3/4 of the page, the next time I tried it printed less than 1/2 of the page.

[Raj_05]

Hi @Betseyh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the printer's settings or a potential hardware problem. Here are a few troubleshooting steps you can try.

Check Printer Settings:

• Ensure that you have selected the correct paper size and type in the print settings. Sometimes, incorrect settings can lead to partial prints.
• Verify that the "Fit to Page" or "Scale" option is set correctly in your print dialog.

Update or Reinstall Printer Drivers:

• Make sure you have the latest drivers installed for your HP OfficeJet 4650. Visit the HP website and download the most recent drivers for your printer model.

Check Printer Firmware:

• Ensure that your printer's firmware is up-to-date. You can usually find firmware updates on the HP support website.

Print a Test Page:

• Print a test page from the printer's control panel or settings menu. This can help determine if the issue is with the printer itself or with your computer's print setup.

Inspect Paper Path:

• Open the printer and check for any obstructions or paper jams that might be affecting the print quality. Ensure that the paper is loaded correctly and not causing any issues.

Clean Print Heads:

• Use the printer's built-in cleaning function to clean the print heads. This can often resolve issues with incomplete or streaky prints.

Try a Different Application:

• Try printing from a different application or document to see if the issue persists. Sometimes, the problem can be related to the specific file or application you're using.

Reset Printer:

• Perform a reset on the printer by turning it off, unplugging it for a minute, and then plugging it back in and turning it on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support