My HP OfficeJet, 5255 is printing blank pages

[Arpadhon12]

My HP OfficeJet, 5255 is printing blank pages, even though it has ink in the cartridges 

[A_Gayathri]

Hi @Arpadhon12 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 5255 is printing blank pages despite having ink in the cartridges, there are several potential reasons for this issue. Here are some troubleshooting steps you can follow:

Check Ink Levels: Ensure that the ink cartridges have sufficient ink. You can check the ink levels through the printer software on your computer or directly on the printer's display panel.

Run Print Quality Diagnostic: Most printers have a built-in print quality diagnostic tool. Use this tool to check and clean the printheads. Refer to your printer's manual for instructions on how to run this diagnostic.

Clean Printheads Manually: If the print quality diagnostic does not resolve the issue, you may need to clean the printheads manually. Refer to your printer's manual for instructions on how to do this. Typically, it involves accessing the printer settings on your computer and selecting a printhead cleaning option.

Update Printer Drivers: Ensure that you have the latest printer drivers installed on your computer. Outdated or corrupted drivers can cause printing issues. Visit the official HP website to download and install the latest drivers for your printer model.

Use Genuine HP Cartridges: Using third-party or refilled cartridges may sometimes cause printing problems. Ensure you are using genuine HP ink cartridges.

Check for Software Conflicts: Sometimes, conflicts with other software or print jobs can result in blank pages. Try printing a simple document or image to see if the issue persists. If it's specific to a certain document or application, there may be an issue with that particular file or program.

Restart Printer and Computer: Power off your printer, wait a few seconds, and then turn it back on. Also, restart your computer. This can sometimes resolve communication issues between the computer and the printer.

Inspect Paper and Print Settings: Make sure you are using the correct type and size of paper for your print job. Additionally, check the print settings on your computer to ensure they match the paper type and size.

Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Firmware updates can address various issues, including printing problems.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support