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‎05-25-2024 03:28 PM

HP Recommended
Operating System: macOS 12.0 Monterey

My HP OfficeJet Pro 6968 will not print blue ink. I have brand new ink cartridges, and I've tried cleaning the printer heads. It might be a hardware issue with the printer. Please help. 

Category:
1 person had the same question
1 REPLY 1

‎05-27-2024 07:33 AM

HP Recommended

Hi @JD2561,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP OfficeJet Pro 6968 is not printing blue ink even after installing brand new ink cartridges and cleaning the printhead, it's possible that there is a hardware issue with the printer. Here are some additional troubleshooting steps you can try:

1. Check Ink Cartridge Installation:

  • Ensure that the blue ink cartridge is properly installed in the correct slot. Sometimes cartridges may not be fully seated, causing printing issues.

2. Run Print Quality Diagnostic:

  • Most HP printers have a built-in diagnostic tool that can help identify and resolve print quality issues.
  • Navigate to your printer's settings menu and look for an option related to print quality or printhead maintenance.
  • Run the diagnostic tool to check for any issues with the printhead or ink cartridges.

3. Printhead Cleaning:

  • Perform a more thorough printhead cleaning from your printer's settings menu. There may be an option for deep cleaning or advanced cleaning.
  • Follow the on-screen instructions to run the printhead cleaning utility. This process may take a few minutes.

4. Print a Test Page:

  • Print a test page from your printer's control panel to see if the issue persists. This will help determine if the problem is specific to blue ink or affects other colors as well.

5. Update Printer Firmware:

  • Check if there are any firmware updates available for your printer model. Sometimes, updating the firmware can resolve hardware-related issues.
  • Visit the HP support website and download the latest firmware for your printer model. Follow the instructions to install the update.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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