My HP OfficeJet Pro 8730 used 953 ink. Now thy say to use 952 ink, but the printer won't. Help!

[Katherine56]

My HP LaserJet Pro 8730 works perfectly.  This week the 953 ink cartridges ran out.  It seems that this number is not made any more and HP says I should use 952 ink instead.  i bought some and the printer won't use them and the message is that they are not compatible.  The 952 box says that it can be used in this model, but in fact it does not work!  What do I do?

[A_Gayathri]

Hi @Katherine56,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.