My HP OfficeJet pro 9015 Printer

[115Sal]

Hello my HP OfficeJet Pro 9015 won’t print black even after I replaced the cartridge 

[Raj_05]

Hi @115Sal,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 9015 won't print black even after replacing the cartridge, here are some steps you can try.

• Check Cartridge Installation: Ensure the new cartridge is properly installed. Remove it and reinsert it to make sure it clicks into place.
• Clean Printhead: Run a printhead cleaning cycle from the printer's control panel or the HP Smart app. This can help clear any clogs.
• Align Printheads: Use the printer's settings to align the printheads. This can improve print quality.
• Check Ink Levels: Confirm that the black ink level shows as full in the printer settings. Sometimes, the printer may not recognize a new cartridge immediately.
• Run the Print Quality Diagnostic: This can help identify any issues with the printheads or cartridges.
• Update Firmware: Make sure your printer has the latest firmware. You can check this in the printer settings or the HP Smart app.
• Reset the Printer: Turn off the printer, unplug it for about 60 seconds, then plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support