My HP Officejet 6958 is not printing color

[KimG75]

HP OFFICEJET 6958. MODEL# 6950 PRODUCT# P4C84A

I've installed new ink cartridges and cleaned the printer but it still won't copy or print color. 

[A_Gayathri]

Hi @KimG75,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 6958 printer is not printing color even after installing new ink cartridges and cleaning the printer, there could be several reasons for this issue. Here are some troubleshooting steps you can try to resolve the problem:

• Check Ink Levels: Ensure that the color ink cartridges are properly installed and have sufficient ink levels. You can check the ink levels from the printer's control panel or through the HP printer software installed on your computer.
• Print Quality Diagnostic Report: Print a print quality diagnostic report from the printer's control panel. This report can help identify any issues with the print heads or ink cartridges. Follow the printer's user manual or on-screen instructions to print the diagnostic report.
• Clean Print Heads: Use the printer's built-in utility to clean the print heads. This process can help unclog any dried ink or debris that may be blocking the ink flow. You can usually find the print head cleaning option in the printer's settings menu on the control panel or through the HP printer software on your computer.
• Align Print Heads: Perform a print head alignment to ensure that the ink nozzles are properly aligned for optimal print quality. This can also be done through the printer's settings menu or HP printer software.
• Check Printer Settings: Make sure that the printer settings are configured correctly to print in color. Sometimes, the printer settings may default to grayscale or black-and-white printing. Check both the printer settings on the control panel and the printing preferences/settings on your computer.
• Update Printer Firmware: Check if there are any firmware updates available for your HP OfficeJet 6958 printer. Updating the printer's firmware can often resolve various issues and improve performance.
• Restart Printer and Computer: Sometimes, simply restarting the printer and your computer can resolve minor software glitches that may be causing the printing problem.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!