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‎11-16-2023 04:14 PM

HP Recommended
Product: HP Officejet Pro 6830 e-All-in-One Printer

I have revived this dormant printer after a move and it is only printing light blue. The color cartridges are low but the black is full. I am hesitant to purchase new color cartridges in case this problem won't get resolved. I have gone through all the steps of cleaning, reporting, and clearing the air vent to no avail. Has anyone had this happen and have the remedy for this issue? 

Category:
1 REPLY 1

‎11-19-2023 07:11 AM

HP Recommended

Hi @LINDY33 ,

 

Welcome to the HP Support Community.

 

I'd like to help!

 

Update Firmware by selecting the current OS. Click here

 

If you have performed all the steps from this document and still having issues, 

This might require one-on-one interaction to fix the issue via remote assistance via phone.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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