My HP Officejet Pro 8035 will not print blue ink. I have tired 3 different blue cartridges.

[greghilb]

HP Officejet Pro 8035 will not print blue ink. I have tried 3 different blue cartridges. The black and other colors are okay. The blue is the only one that will not print.

Any suggestions?

[A_Gayathri]

Hi @greghilb,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Officejet Pro 8035 is not printing blue ink despite trying multiple cartridges, there are a few potential issues to consider. Here's a step-by-step guide to troubleshoot and resolve the issue:
 

1. Check Cartridge Installation

• Ensure that the blue cartridge is installed correctly.
• Make sure the protective tape on the cartridge has been removed.

2. Clean the Printhead

• Using Printer's Software: Software and Drivers for HP OfficeJet Pro 8035 All-in-One Printer
• Go to the printer software on your computer.
• Look for the option to clean the printhead (usually found under Maintenance or Printer Services).
• Manually Cleaning the Printhead:
  • Turn off the printer and unplug it.
  • Open the printer and locate the printhead.
  • Use a lint-free cloth and distilled water to gently clean the printhead.
  • Allow the printhead to dry completely before reinstalling it.

3. Run a Printhead Alignment

• Go to the printer software and look for the option to align the printhead.
• Follow the on-screen instructions to complete the alignment process.

4. Update Printer Firmware and Drivers Update the firmware on an HP printer

• Visit the HP support website and ensure your printer’s firmware and drivers are up to date.
• Download and install any available updates.

5. Check for Clogged Nozzles

• Print a nozzle check pattern from your printer settings to see if any nozzles are clogged.
• If the blue color is missing or faint, try running a nozzle cleaning cycle.

6. Inspect the Cartridges and Contacts

• Remove the blue cartridge and inspect it for any damage or leaks.
• Check the contacts on the cartridge and the corresponding contacts inside the printer for any ink buildup or debris.
• Clean the contacts gently with a lint-free cloth and distilled water.

7. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.

8. Perform a Hard Reset

• With the printer turned on, unplug the power cord from the printer.
• Wait for 60 seconds, then plug the power cord back into the printer and turn it on.

9. Check Printer Settings

• Go to your printer settings on the computer.
• Ensure that the print settings are not set to grayscale or black and white.
• Ensure that the paper type and quality settings are appropriate for the type of paper you are using.

Refer to this document: HP OfficeJet Pro 8035 All-in-One Printer User manual 
 

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.