My HP Printer doesn't print black

[MsRidderstap]

Hi, i bought a second hand HP Officejet Pro 9010. i've changed the ink catridge and it was printing black but when i reset the printer all of a sudden when i print the allignment it only prints color.

The first time before i reset the printer the allignment has print black and color.

Can someone please help me to figure out why all of a sudden it won't print black anymore.

thank you so much.

[Kumar0307]

@MsRidderstap, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not printing in black. Make sure you are using HP inks.

Kindly perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Check the ink levels, clean the printhead up to 2 times, and print a test page to check the result.

If the issue persists, you may have to use an alternate black ink cartridge to conclude if the new ink cartridge is defective.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!