My HP Smart Tank 7301 will not print red. I am running Windows 11

[gitonwiddit]

This printer recently stopped using the magenta while printing. I ran a "Print Quality Diagnostic Page" Test Pattern 2 shows colored blocks in black, blue, yellow. The block that should be the magenta is blank. I have run 'clean print heads' several time. Same result. I have run align heads several time as well. Same result. HP Smart shows all tanks full. And I can see the level of all colors, and they are all 3/4 full.

Printer Information

Product Model Number: 28B70A

Product Serial Number: [Personal Information Removed]

Service ID: 32120

Firmware Version: SAYAADPP1N002.2315A.00

How can I fix this problem on my own?

[A_Gayathri]

Hi @Gitonwiddit,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your Print Quality issue HP Smart Tank 7301 Wireless All-In-One. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 
• Follow the troubleshooting steps HP Smart Tank Printers - Color or black ink not printing, other print quality issues

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[gitonwiddit]

• Are you using genuine HP ink cartridges? This is a Smart Tank printer. I am using all original HP everything.
• Does the copy print out the same way? Not exactly sure I understand. But I do believe the answer is yes.
• What's the application you are trying to print from? HP Smart.
• Have you tried printing from a different application or device? Yes to both.
•  
• HP Smart Tank 7300 Series
• Print Quality Diagnostic Page
• Printer Information
• Product Model # 28B70A
• Product Serial # CN19Q273V5
• Service ID 32120
• Firmware Version SAYAADPP1N002.2315A.00
• Pages Printed 718, Auto-duplex unit=0

[gitonwiddit]

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

All of the above steps were preformed, and completed.

Printer firmware is already current.