My HP color cartridge will not print the cyan color but prints the other colors

[Texasconnection]

cyan won't print when printing a color picture.  Have original HP ink cartridge  Because my printer is a 2016 purchase they won't recognize my serial number NOR can you get a HUMAN to chat with you

[Raj_05]

Hi @Texasconnection,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing an issue with your HP printer where cyan isn't printing when you try to print a color picture, despite using an original HP ink cartridge. If the printer does not recognize your serial number due to its age.

Here are some steps you can take to troubleshoot the issue.

• Check Ink Levels: Ensure that the cyan ink cartridge is not empty or low on ink. You can usually check ink levels through the printer's software interface or by using the printer's control panel.
• Clean Print Head: Sometimes, clogs or debris can block the ink flow from the print head. Most printers have a utility for cleaning the print head. Run this utility to see if it improves the cyan printing.
• Align Print Heads: Misaligned print heads can also cause printing issues. Look for the option to align the print heads in your printer's settings menu and follow the on-screen instructions.
• Print Quality Diagnostic Page: Many printers have a built-in diagnostic tool that prints a test page showing the quality of each color. Check if cyan is missing or faded on this page, which can help diagnose the issue further.
• Manually Clean Print Head: If the print head cleaning utility doesn't solve the problem, you can try manually cleaning the print head. Instructions for this can usually be found in your printer's user manual or on the HP website.
• Try Another Cartridge: If you have another cyan ink cartridge available, try replacing the current one to see if the issue persists. The cartridge itself may be faulty.

If none of these steps resolve the issue, it's possible that there could be a hardware problem with the printer itself, such as a faulty print head.

I hope this helps.

Take care and have a good day.

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