My HP envy 7858 is giving message: It cannot align, and that it needs fresh paper. I

[Delores5]

I have an HP Envy Photo printer 7858 that says it cannot align and also asks for "clean/new paper" when it is already filled.  I have just changed both ink cartridges.

[A_Gayathri]

Hi @Delores5 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When your HP Envy Photo 7858 printer is unable to align and is requesting fresh paper even when there is paper loaded, there are a few troubleshooting steps you can try:

Ensure Paper is Loaded Correctly:

• Make sure that the paper is loaded correctly in the input tray. Ensure that the paper guides are adjusted snugly against the paper stack.

Check for Paper Jams:

• Ensure there are no paper jams in the printer. Even a small piece of torn paper can cause issues with the alignment process.

Reset the Printer:

• Turn off the printer, disconnect the power cord, and wait for about 60 seconds. Reconnect the power cord and turn on the printer. This process can sometimes resolve temporary issues.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes resolve software-related issues.

Clean the Rollers:

• If the printer is having trouble picking up paper, clean the rollers. You can find guidance on how to clean the rollers in your printer's user manual or on the HP support website.

Manually Align the Printer:

• Go to the printer software on your computer. In the HP Printer Assistant or HP Solution Center, there may be an option to manually align the printheads. Follow the on-screen instructions for manual alignment.

Check Ink Cartridge Installation:

• Ensure that the ink cartridges are properly installed. Sometimes, improper installation can cause alignment issues.

Run Print Quality Diagnostic:

• Use the printer software on your computer to run a print quality diagnostic. This can help identify and resolve issues related to print quality and alignment.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!