My HP envy Inspire doesn't print color> I changed t cartridge put in a new one, doesn't work

[cheri113]

The printer will not print in color. I changed the cartridges and it still won't print color

[Sneha_01]

Hi @cheri113 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating that your HP Envy Inspire isn’t printing in color, even after changing the cartridge. Let’s try to troubleshoot this and get your printer working as it should.

Here are some steps to check and fix the issue:

1. Check Ink Cartridge Installation

Double-check that the color ink cartridge is installed properly. Sometimes, cartridges can be installed incorrectly or not make proper contact with the printer.

• Open the printer and remove the color cartridge.
• Check for any protective tape that might have been missed when installing the new cartridge.
• Reinstall the cartridge, making sure it clicks into place securely.

2. Check Ink Levels

Even if the cartridge is new, there may be an issue with the ink level reporting or the ink might not be flowing properly.

• Open the HP Smart app or HP Printer Assistant (if you have it installed) to check the ink levels.
• If the color cartridge shows as empty or low, there could be an issue with the cartridge itself. If that’s the case, you might need to try a different one, especially if it’s a third-party or refilled cartridge.

3. Run the Printer's Cleaning Cycle

Sometimes, the print head can become clogged, which can prevent color ink from printing. Running a cleaning cycle might help resolve this:

1. Open the HP Smart app or use the printer’s control panel.
2. Look for the Clean Printhead or Clean Cartridges option.
3. Follow the prompts to run the cleaning process.
4. Once it finishes, print a test page to check if the color prints properly.

4. Align the Printhead

Misalignment of the printhead can cause color printing issues.

• Open the HP Smart app or printer menu.
• Look for an option to align the printhead. This ensures the printhead is properly positioned for color printing.
• After alignment, print a test page to see if colors are now printing.

5. Check Printer Settings

Sometimes, the issue might be related to print settings:

• When printing, make sure that the color option is selected and that it’s not set to black and white or grayscale.
• If you are printing from a program (like Word or a photo editor), ensure the settings there are also set to print in color.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support