My HP firmware does not allow me to use non-HP printer cartridges. What is the work-around?

[JimK18]

My HP firmware does not allow me to use non-HP printer cartridges.  My printer is an HP OfficeJet Pro 6978.  My computer is the iMac MacOS Catalina ver 10.15.7.  After recently updating my drivers/firmware, my printer now recognizes non-HP printer cartridges and will not let me print.  I know there are some work-arounds, including loading an earlier version of firmware that allows non-HP cartridges and I can opt ouit of upgrading my printer software.

[A_Gayathri]

Hi @JimK18,   

Welcome to the HP Support Community   

HP indicated cartridges have been identified as altered or cloned I'd like to help!  

You may refill your cartridges or use remanufactured cartridges or altered or cloned or Non-HP cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.   

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.   

I hope this helps! Keep me posted.    

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