• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-12-2024 08:57 AM

HP Recommended
Product: HP ENVY Photo 6255 All-in-One Printer

My HP6200 All in printer will not print magenta or yellow

Category:
1 REPLY 1

‎08-14-2024 05:10 AM

HP Recommended

Hi @JEDJLD,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the print quality.

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Uninstall and then reinstall the HP printer software for Windows

  • Uninstall the HP print driver and software, remove the printer from your Devices list and then reinstall the latest recommended HP driver or app.
  • Disconnect the printer from the computer or network.
  • Search Windows for and open Add or remove programs.
  • In the list of installed programs, click your HP printer name, and then click Uninstall. If your printer name does not display, select HP Smart, and then click Uninstall.
  • If a User Account Control message displays, click Yes.
  • Follow the instructions to complete the software removal, and then restart the computer.
  • Search Windows for and open Control Panel.
  • Click Devices and Printers.
  • For each printer icon with your HP printer name, right-click the icon, and then select Remove Device or Uninstall device to complete the uninstall.
  • Note: If no printer icons display, the printer has already been removed.
  • Go to 123.hp.com, and then enter your product name to download and install the software and drivers for your printer.

 

Click here for the remaining steps. 

 

Update the firmware. Click here

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.