My OfficeJet Pro 8020 series is printing in black ink, but not in color.

[Brad732]

My OfficeJet Pro 8020 series is printing in black ink, but not in color. I have cleaned the heads several times and did the alignment. What else can I do?

[sandytechy20]

@Brad732 

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[Wendy023]

My HP Officejet Pro 8020 series quit printing in color a few days ago.  I suspect it is a Windows update, but I'm not sure.  Can someone tell me how to fix this, please?

NOTE:  I have cleaned the print heads, cleaned the cartridges, restarted the printer, unplugged and restarted the printer still nothing.  I am paying Instant Ink, which isn't doing me any good now.  It might help someone that is a troubleshooter to know that the printer was printing in various odd tones before it quit printing color altogether.  I am unhappy with the quality of this printer overall.  I have had many issues with it from the beginning.